BILLS - METER READINGS

Mon, Oct 12, 2020

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Bills & Meter Readings

We have recently changed our computer software to better the experience for our customers and to increase the accuracy of our billing. The December billing is the first full billing month that we used the new software. Unfortunately there were some complications in the reading process that caused the meters to be read at a later date than previously read. This increased many of our customer’s bills for this current month. Please note that the increase is due to more days being in the period which results in higher usage amounts; this is not due to a leak or any other cause. The water was still used; it was just billed for earlier.

Customer’s should see their usage lower next month as a result of the January bill having fewer days on it.

We apologize for the inconvenience.